Are the bikes insured?
Yes, all the bikes we rent are already insured against damage and theft. Please note this insurance covers the bike only. You are responsible for your own travel and health insurance.
Should you bring your own bike, make sure you have full insurance coverage for it. We are not responsible for any damages caused on your own gear.
Can I bring my own Bike?
Yes! Feel free to bring your own gear to the tours. We will deduct the cost of the bike rental from the overall price. Just note that your gear insurance and transportation is on your own responsibility.
Should this be your decision, talk to us! It is important that your bike specifications are similar to the ones used on the tours.
How long in advance should I book my tour?
You can reserve your place at any time, depending on availability. The earlier the better for you not to miss your spot. It is our suggestion that you reserve your tour at least three months in advance.
How is the cancellation policy?
With a deposit of 10% of the total tour value until 90 days before the tour, your place is reserved.
Full payment should be made 90 days before the tour. If the full payment is not made, we have a right to cancel the reservation without refund of the initial deposit.
Should you decide to cancel, and if there is a waiting list, Bike in Switzerland will transfer your place to a different person of our choice and there will be an administrative charge of 100 Swiss Francs. If there is no waiting list for your place, we will apply the following refund policy:
1. Cancellation more than 90 days before Day One of the tour: The paid deposit minus an administrative charge of 100 Swiss Francs will be refunded.
2. Cancellation 61-90 days before Day One of the tour: The paid tour fees minus the amount for the initial deposit will be refunded.
3. Cancellation 31-60 days before Day One of the tour: 50% of the paid tour fee will be refunded.
4. Cancellation 30 days or less before Day One of the tour: No refund of the already paid tour fee.
How is the payment done?
Payment can be made in the following ways:
- Bank Transfer using “Transferwise”: https://transferwise.com
- By credit card using PayPal (payment by PayPal will have an additional charge of 5% collected by the operator): https://www.paypal.com
In Switzerland:
- Bank transfer
- TWINT
How is it with the liability?
Bikeinswitzerland is not responsible for injuries of any kind, including those resulting from the activity and physical effort of the participants.
Bikeinswitzerland is not responsible for material damages suffered by the participants and occurred during the entire stay and the entire route of the tours and trips, nor is it responsible for any damage caused to the luggage during transportation between the accommodations.
Bikeinswitzerland is not responsible for accidents caused by the consumption of alcoholic beverages; civil unrest; terrorism; lack of skill in riding the bikes; equipment failure; high altitude; lack or limited access to medical care in remote locations; and the adequacy of medical care once provided to participants.
Bikeinswitzerland is not responsible for any expenses not specified as included in the trip, but which may be necessary both to start and return from the end of the trip.
Bikeinswitzerland reserves the right to make changes to the route and the hotel, provided that, at its discretion, it is necessary for the comfort and safety of the participants.
Bikeinswitzerland can take photographs or record films of its trips and tours, aiming at its promotional and commercial use, as well as approve such use by third parties at its choice without remunerating the participants financially.
What should I do with my luggage?
Most of the trips we offer are itinerant, and since we know how important it is to ride light, each day, our car will transfer your luggage the following night’s accommodation. You’ll only carry your day bag (with water, camera, etc).
Be aware, however, of the baggage restriction rules.
Are there any luggage restrictions?
Yes. In addition to the daypack to carry on the bike, each participant is allowed one piece of baggage of 23 kg and one hand luggage.
What if I don’t want to ride because it’s raining (or for any other reason)?
In Switzerland we say: there is no such think as bad weather. There are only inappropriate clothing.
We will check the possibility to ride with our luggage transport vehicle. In case this is not possible we will – at your cost – organize for an alternative transportation.
What happens if the battery runs out during the tour?
Don’t worry, we will always have an extra battery for all all our participants.
What is the category of hotels in the tours?
We are very attentive to the quality of accommodation and meals provides. We have meticulously chosen the hotels for all of our tours considering good quality and affordable prices. Hotels are either 3 or 4 stars, and also some charming bed&breakfast.
If you’d like to do a bike tour with specific accommodations, please reach out to us to book a Customized Tour.
What is the maximum number of people per group?
The groups size depends on the tour and is kept rather small to allow for best quality and safety. The tour is with a maximum of 12 people.
What’s the minimum age for the tours?
The minimum age to participate at our tours is 16 years.
If you wish a tour with children, please contact us for a personalized tour.
What if I come across a section of trail I can’t ride?
Your guide will be very happy to give you some bike skills help during your trip to help improve your confidence and your enjoyment. If there is a section that you would prefer not to ride, then you can simply hop off your bike and walk. You won’t be the only one to walk certain sections and it’s not a competition in biking ability; it’s a mountain bike holiday! If one day you feel bad or you are not able to ride anymore we will be happy to check the possibility for a ride with the luggage car to the next accommodation.
Do you accommodate single travelers?
Yes, we offer both prices, for double and single rooms.